Our entry into helping people with limited mobility began 35 years ago when we were general contractors. We had developed a good working relationship with the State of CT and started receiving jobs to renovate homes for people they were serving who needed modifications, such as widening doorways, renovating bathrooms, installing ramps and modifying kitchens. Our customers began requesting that we install stairlifts and wheelchair lifts. We realized this was a new business opportunity and an opportunity to help more by specializing in home accessibility equipment. In 19xx, we established Bullock Access to focus solely on the sale, installation and service of equipment such as stairlifts, platform lifts, barrier-free showers, residential elevators, and ramp systems.
Our work exposed us to situations where people of all varying abilities were limited within their homes and limited from leaving their homes. Their lives had become restricted and not as full as they could have been. We developed a greater sense of our mission each time we worked with a new person or family – all having a unique situation they were trying to manage. From having a full-grown child with cerebral palsy, to elderly parents who did not want to leave their homes, we saw a vast range of people that we could help.
The growing desire to “age in place” became a slogan that seniors started to adopt, and as the aging population grew, so too, did the desire for barrier free showers, stairlifts, and residential elevators.
We attribute our current success to several things that people have told us they appreciate. We are a local, family-owned business rather than technicians who are contracted out by large out-of-state corporations. We hire employees that share the same principles of service that we have always had. We are dedicated to each other as well as to our customers.
Customers have shared that they appreciate our understanding and sensitivity to their challenges. Our customers usually are going through some level of difficulty, and we keep that in mind when we visit and do work for them. We also know that new users of accessibility equipment may have some hesitation about using it, and therefore we take time and care to offer personal instruction to the family with every installation.
Our latest sign of growth was in bringing my nephew on board to work in the lakes region of New Hampshire where he lives. We are excited to expand our family and business into New Hampshire with all of the same support and care on which the Bullock Access reputation has been built.
